ITIL 4 Strategic Leader Digital and IT Strategy (DITS) ITIL4 MP Direct Plan and Improve ITIL 4 Managing Professional Transition ITIL 4 Managing Professional High Velocity IT (HVIT) ITIL 4 Managing Professional Drive Stakeholder Value (DSV) ITIL 4 Managing Professional Create Deliver and Support (CDS) ITIL 4 Managing Professional Direct Plan and Improve (DPI) ITIL 4 Managing Professional Transition ITIL 4 Managing Professional: Direct Plan and Improve (DPI) ITIL 4 Managing Professional: Create Deliver and Support (CDS) ITIL 4 Managing Professional: High Velocity IT (HVIT) ITIL 4 Managing Professional: Drive Stakeholder Value (DSV) Business Relationship Management Courses Visual Thinking – The Problem Solving Training MarsLander®- A simulation to make ITSM more Agile and Lean The Phoenix Project- A DevOps business simulation Grab@Pizza™ – A Business & IT Alignment business simulation Case Study – Global Engineering & Construction Company ISO/IEC 20000:2018 Wall Chart ITIL® 4 Wall Chart Preventing ‘value leakage’ through the effective and efficient handling of major incidents Business Relationship Management Professional (BRMP) Foundation Training and Certification Course Business Relationship Management Fundamentals Course ITIL 4 Foundation Training Course PRINCE2 Practitioner Training Course PRINCE2 Foundation Training Course Sourcing & Governance Training Course PRINCE2 Training Courses COBIT5 Training Courses ISO/IEC 20000 (ISO 20000) Training Courses RESILIA Training Courses ITIL Training Courses VERISM™ Training Courses Business Relationship Management Courses VeriSM Foundation Training Course Business Relationship Management Fundamentals Course Business Relationship Management Professional(BRMP®) Foundation Training and Certification Course ITIL Lifecycle: Service Strategy Training Course FoxPRISM™ Implementing a Lead Time Framework for the Handling of Requests for Change ITIL Lifecycle: Service Design Training Course ITIL Practitioner Training Course A Roadmap for Digitising Business Services – Part 4 Case Study – Successful ISO/IEC 20000 Certification for UK Financial Services Provider A Roadmap for Digitising Business Services – Part 3 Case Study – Successful ISO/IEC 20000 certification for leading UK-based savings and investment firm RESILIA Practitioner Training Course RESILIA Foundation Training Course COBIT5 INCS Training Course COBIT5 Assessor Training Course ITIL Capability: Service Offerings & Agreements (ITIL SOA) Training Course ITIL Capability: Release Control & Validation (ITIL RCV) Training Course ITIL Capability: Planning Protection & Optimisation (ITIL PPO) Training Course ITIL Capability: Operational Support & Analysis (ITIL OSA) Training Course ITIL Managing Across The Lifecycle (ITIL MALC) Training Course ITIL Lifecycle: Service Transition Training Course ITIL Lifecycle: Service Operation Training Course ITIL Lifecycle: Continual Service Improvement (ITIL CSI) Training Course ITIL v3 2011 Foundation Training Course ISO/IEC 20000 Auditor (ISO 20000 Auditor) Training Course ISO/IEC 20000 Practitioner (ISO 20000 Practitioner) Training Course ISO/IEC 20000 Foundation (ISO 20000 Foundation) Training Course COBIT5 Implementation Training Course COBIT5 Foundation Training Course Is there a Future for IT Service Management? The IT Organisation is Changing – Are the Core Principles and Key Objectives ? A Roadmap for Digitizing Business Services, Part 2 Case Study – Customised ITSM Toolset and Education to Global Investment Bank Case Study – Global Insurance Group Case Study – Global Investment Bank Transformation (Part 2) Case Study – Oil & Gas Company Enhances ITSM Delivery Capability Case Study – ISO/IEC 20000 Certification for Leading Middle East Financial Institution Case Study – Investment Bank Requires Outsourcing Support Case Study – Global Investment Bank Transformation (Part 1) To Bimodal or not to Bimodal? – Service Management Answers the Question How to Ensure Your ITSM Toolset Aligns to Your Processes How to Select an ITSM Toolset that Best Fits the Needs of your Organisation Continuity or Bust ! A Roadmap for Digitizing Business Services The Service Catalogue, Part 2 – Getting Started (10 Steps to Success) How to Deliver IT Transformation via Best Practice Service Management The Service Catalogue, Part 1 – Why have one? (Can you afford not to have one ?) Enabling IT Service Transformation in a Digital Age Presentation – How to Deliver IT Transformation via Best Practice Service Management Management and Governance Systems – The Law of Recurring Patterns and its Impact – A White Paper on the Upcoming ISO9001:2015 Why Are We Here ? Part 2 – How to Ensure the Initial Dialogue between Client and Consultancy gets off to a Flying Start Why Are We Here ? Part 1 – How to Ensure the Initial Dialogue between Client and Consultancy gets off to a Flying Start Putting the Business into Relationship Management ISO/IEC 20000 Certification, Three Steps To Certification, Step 3 – Implementation Hey! You! Get off of my Cloud ISO/IEC 20000 Certification, Three Steps To Certification, Step 2 – Assessment Balanced Scorecards Part 3, Setting-up and Maintaining BSCs Problem Management Webinar Balanced Scorecards Part 2, Variations On A Theme Balanced Scorecards Part 1, Route To Better Business Alignment Case Study – Successful ISO/IEC 20000 Certification ISO/IEC 20000:2011 Wall Chart ISO/IEC 20000 Certification, Three Steps To Certification, Step 1 – Planning Lies, Damned Lies And KPIs ITIL® and ISO/IEC 27001 Measuring Success ISO/IEC 20000 Podcast COBIT® 5 Podcast FoxSELECT™ FoxMAPS™