ITIL 4 Foundation training in Mumbai

ITIL 4 Foundation Training and Certification in Mumbai

More Locations – Bangalore, Delhi, Pune, Hyderabad

Fox IT deliverers ITIL 4 Foundation certification training in Mumbai.

ITIL 4 is the latest version of ITIL® launched in February 2019. ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System.

ITIL 4 with a clear transition journey from one scheme structure to the other. ITIL v3 Foundation candidates are encouraged to move straight to ITIL 4 Foundation to keep their skills up-to-date. Intermediate candidates should continue their ITIL v3 journey to build the skills they need.

ITIL 4 Foundation

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.

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Learning Objectives of ITIL 4 Foundation

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the training’s and examination components related to this certification.

  • The key concepts of Service management
  • ITIL Guiding principles
  • Four Dimensions of service management
  • The purpose and components of the ITIL Service Value System
  • The activities of the Service Value Chain


The ITIL 4 Foundation Examination

Fox IT offers both classroom and online training on ITIL4 ® Foundation Certification training’s. The Workshops are delivered by certified, experienced Consultants and trainers who are considered as thought leaders and best trainers in the Industry. We conduct the programs globally but India specifically we conduct ITIL® Training and Certification workshops in Mumbai as well as other metro cities or any location as per customer preference.

The course culminates in an hour long, formal examination administered by an agent of the Examining Institute. The exam takes the form of a closed book, multiple choice examination comprising 40 questions lasting for one hour. The pass score is 65% (26 out of 40).

Upcoming ITIL 4 Foundation Training Workshops in Mumbai

25th September 2020 – 27th September 2020 Virtual instructor-led Training and Certification INR 25,000 ENQUIRE NOW
23rd October 2020 – 25th October 2020 Virtual instructor-led Training and Certification INR 25,000 ENQUIRE NOW
Other Locations – Bangalore, Delhi, Pune, Hyderabad


FAQs: About our ITIL 4 Foundation Trainings Workshop in Mumbai

1: What is the difference between ITIL v3 and ITIL 4?

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

Lifecycle to Service Value System
ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. ITIL 4 is now centred around a service value system (SVS). The central element of the SVS is the Service Value Chain, an operating model which outlines the key activities required to respond to demand and facilitate value creation. Sequences of these
activities are known as value streams, of which the v3 Service Lifecycle is one such example.

Processes to practices
ITIL 4 refers to practices, where previous versions had referred to processes. A practice is a set of organizational resources designed for performing work or accomplishing an objective. Thus, practices comprise not just processes and procedures, but also people, skills, partners and suppliers, information, tools, and so on. There are 34 practices in ITIL 4.

Guiding principles
The ITIL guiding principles, first introduced in ITIL Practitioner, are at the core of ITIL 4.
The ITIL guiding principles are:
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

Four dimensions
To support a holistic approach to service management, ITIL also defines four dimensions that collectively are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four dimensions represent perspectives which are relevant to the whole Service Value System.

Other ways of working
ITIL 4 will reflect other frameworks and integrate with new ways of working including Agile, DevOps, Lean, IT governance and Leadership.

2: What does registration fee include?

The registration fee is inclusive of the following:
• Accredited ITIL® Study Material
• Instructor led Training
• ITIL® Foundation Certification examination from AXELOS and PEOPLECERT
• Soft Copy of the Certificate from from AXELOS and PEOPLECERT
• (Post successfully passing of the Examination)
• Venue and associated costs in case of Public Workshops
• Exclusive Fox IT Discount vouchers for other Fox IT Offerings such as Business Relationship Management Lean IT, Visual Thinking, DEVOPS and Gamification public workshops.

3: What is the payment procedure?

Payment can be made as per your convenience through the following modes
• Credit card or Debit Card
• Net Banking
• Payment gateway

* We offer attractive discounts to individual who make advance payments 20 Days prior to the workshop

4: I have achieved three or four Intermediate/Practitioner credits in the v3 certification scheme. How should I transition to ITIL 4?

End-learners holding three to four credits beyond foundation have two recommended options to transition to ITIL 4 dependent on what they want to achieve in the scheme.

Option 1: candidates can take ITIL 4 Foundation and a further module in a preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.

Option 2: candidates can work towards collecting 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module. The benefit of this is that you are eligible to fast track past the v3 Managing Across the Life-cycle course and exam.

5: Why should I register with Fox IT for the ITIL® 4 Foundation course?

Fox IT is one of the few and first globally accredited Consulting and Training organization that have started the ITIL® 4 awareness and training drive in India.

Our consultants are actively involved with the AXELOS and actively contribute to the overall ITIL® 4 discipline through consulting, coaching, mentoring IT leaders and fortune 500 companies across the globe.

All our training’s are conducted by experience consultants with a minimum average experience of 18+ Years who are global thought leaders, authors, advisory have helped organizations to develop ITIL® capabilities ground up and have deep understanding of not only ITIL® disciple but also for frameworks such as BRMP, COBIT®, Lean IT, DEVOPS, Agile and VeriSM™ which helps them to share distilled knowledge of how ITIL is different from other frameworks and helps individuals/organizations build capability and skill set.

Our Training are considered as Experience Sharing workshops, fun, interactive, discussion oriented, Hands on exercise driven with immense pass rates rather than Slideshows due to the rich experience-expertise Coach and activity based course design.

6: What are the different ways in which Fox IT Conducts ITIL® Foundation Training and certification workshop?

Public Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics. We conduct the programs globally but India specifically we conduct ITIL® Training and Certification workshops in Mumbai as well as other metro cities.

Dedicated Corporate Session: This is an instructor- led classroom (physical or virtual) delivered for a specific customer to meet specific objectives that the customer wants to achieve; typically these are conducted onsite in customer premises. We conduct the programs globally but India specifically we conduct ITIL® Training and Certification workshops in Mumbai as well as other metro cities or any location as per customer preference.

One to One Training (Online Instructor based): This option is suitable for IT leaders, Senior Professionals, who want to learn at their own convenience. Online dedicated Trainers are assigned as per the schedule of the individuals and tailored learning schedule is created. This mode of training can be customized to fit enterprise and individual’s objective. The examinations are conducted in online mode post the training completion by the examination institute directly.

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